Going the Extra Mile with Customer Service isn’t Hard to Do!

Part 2 of 2 In this second article of a two part series about how going the extra mile for your customer isn’t hard to do, we take a look at call center customer service example (part one is an in-store example). I was having problems logging into my IRA late one night, so I […]

Going the Extra Mile for your Customer is Not Hard

Part 1 of 2 Going the extra mile for your customer is not really difficult, but if you and your employees take the attitude that it is My Service First that matters most . . . you make it an attitude that will help you stand out among your peers. Here is part one of […]

Customer Service Stats from 2013

Customer service continues to evolve, what with the ever increasing power of social media.  But some things remain somewhat constant, as reflected in the 2013 infographic prepared by Parature based on several surveys conducted by leading research firms. One consistent theme remains – make it easy for customers to use your business, as reflected in […]

Is Service an Innate Character of the Individual?

Providing great service is not simply something you can turn on.  It’s an attitude.  Our opinion is that finding the employees that have the right attitude should be your first priority when hiring. On a recent trip to Hawaii, I was struck by the concept that a service attitude can be a community attitude.  More […]