It’s really not hard to provide exceptional service, even though it may seem like it on occasion. Let me tell you about a simple experience that exemplifies nearly every principle of My Service First. Before I do though, let me set this up. It’s the kind of experience to keep in mind – you don’t […]
Part 2 of 2 In this second article of a two part series about how going the extra mile for your customer isn’t hard to do, we take a look at call center customer service example (part one is an in-store example). I was having problems logging into my IRA late one night, so I […]
Part 1 of 2 Going the extra mile for your customer is not really difficult, but if you and your employees take the attitude that it is My Service First that matters most . . . you make it an attitude that will help you stand out among your peers. Here is part one of […]
Customer service continues to evolve, what with the ever increasing power of social media. But some things remain somewhat constant, as reflected in the 2013 infographic prepared by Parature based on several surveys conducted by leading research firms. One consistent theme remains – make it easy for customers to use your business, as reflected in […]
Providing great service is not simply something you can turn on. It’s an attitude. Our opinion is that finding the employees that have the right attitude should be your first priority when hiring. On a recent trip to Hawaii, I was struck by the concept that a service attitude can be a community attitude. More […]
We talk about providing great service, and our ten principles are our recommended guidelines to help you achieve that service. But how do you know if you are successful? This week we suggest an easy way to gauge your success – go online! For starters, Yelp is the single easiest way to get quick feedback, […]
