Is Service an Innate Character of the Individual?

Providing great service is not simply something you can turn on.  It’s an attitude.  Our opinion is that finding the employees that have the right attitude should be your first priority when hiring. On a recent trip to Hawaii, I was struck by the concept that a service attitude can be a community attitude.  More […]

How to Tell What Customer’s Think of Your Business

We talk about providing great service, and our ten principles are our recommended guidelines to help you achieve that service. But how do you know if you are successful? This week we suggest an easy way to gauge your success – go online! For starters, Yelp is the single easiest way to get quick feedback, […]

Customer Service Online

Last week we talked about making it easy for your customers to use your business.  This week we expand on that idea through the use of Online and Mobile applications. At Specialty’s Café (see Service Super Stars), customers can get in line and order in the traditional method – order off the menu directly with […]

Make it Easy for Your Retail Customer to be Serviced

MyServiceFirst principle 9 is all about making it easy for your customer to be serviced by your business.  In tough times like the one our economy is going through now, many retail stores are cutting back on floor staff.  Many of our principles get ignored because there isn’t enough staff on hand to be sure […]