Customer Service Online

Last week we talked about making it easy for your customers to use your business.  This week we expand on that idea through the use of Online and Mobile applications. At Specialty’s Café (see Service Super Stars), customers can get in line and order in the traditional method – order off the menu directly with […]

Make it Easy for Your Retail Customer to be Serviced

MyServiceFirst principle 9 is all about making it easy for your customer to be serviced by your business.  In tough times like the one our economy is going through now, many retail stores are cutting back on floor staff.  Many of our principles get ignored because there isn’t enough staff on hand to be sure […]

Customer Service Statistics for 2012

The benefits for providing great customer service are perceived by everyone who cares about the customer.  Quantification of those benefits is not as easy.  The following statistics are extracted from a report presented by ClickSoftware. 86% of consumers have quit doing business with a company because of a bad customer experience. 91% of unhappy customers […]

For Great Service Get This One Thing Right

Among all the great advice that is available to help your service tip the scale from good to great, or better yet, from mediocre to great, there is one critical action you need to take – hire right. Your business probably has a variety of roles that are performed in order for it to operate […]

Restaurant Service Tips

From start to finish, there are a few key customer service tips that MyServiceFirst believes will set the tone for a great customer experience.  Here are five helpful tips we believe will help your establishment stand out among the crowd! Get the nozzle in the tank! – My very first job was pumping gas at […]

Hotel Service – It’s the little things

If you’ve got the big things covered, you can still completely fail in the eyes of your customer.  Clean and organized lobby, clean elevators, stairways, halls, rooms, are fundamental and essential.  Properly working electronics, good TV reception, working and adequate wifi and/or wired internet connections, are a must.  Clean and comfortable chairs, tables, night stands, […]