"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it."

Peter Drucker,
management consultant

"Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them."

Kevin Stirtz,
SEO consultant for FindLaw

"Revolve your world around the customer and more customers will revolve around you."

Heather Williams

"Here is a simple but powerful rule: always give people more than what they expect to get."

Nelson Boswell

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Welcome to My Service First

We always suggest you go the extra mile for your customers
As a service provider, you want to maximize your potential for business and expand your customer base. As a recipient of service, you want to have an experience that provides you with the greatest satisfaction when you are done. My Service First is designed to provide both perspectives, and help improve service everywhere from all small businesses to those that are looking to expand.
My Service First Provides online resources for small and growing businesses to understand the customer experience and ways to deliver quality customer service.

We focus on the company, the worker, the customer. By providing both perspectives of business and customer, My Service First hopes to help your business exceed in creating the ultimate customer experience.

SERVICE….What About It?

You know when you’ve had good service….and of course, you know when you’ve had bad.

We’ve had bad service at a restaurant, the bank, Verizon, AT&T, the Apple Store, You Name it! But all we’ve ever wanted as customers is to feel as if we’ve been treated the right way (if not better) when spending our money at a business.

Who Cares?

We all do, and especially when we’re on the receiving end of bad service.
If you work, no matter what job you have, you give “service” to someone.  It could be your boss, co-worker, customer, congregation, a child….everyone provides service to someone at sometime.

How well you do it is another matter.

What Is It?

As a business, in today’s struggling economy, it’s what sets you apart.  In a thriving economy…it’s still, what sets you apart. Whether you sell some thing or sell a service, it’s how you get that product to the customer that is the service provided. Delivering a great customer experience paired with great customer service will set you apart from your competition. It is the primary reason customers are willing to do business with you, and even if you are the only source for a product, your service will be the primary reason why your customer will be willing to return to you for more. Providing bad service can result in lost customers, bad reviews, and lost revenue.

How To Make It Better

Customer service is always something that can be improved upon that will yield returns over time. We highly suggest you instill some of these top customer service principles to instantly improve the customer experience. The better the customer experience, the more likely they will return time and time again, only producing more business and revenue.

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