Service Super Stars!

If it was easy to provide great service all the time, everyone would be doing it! Fact is . . . it takes work. Work, and the RIGHT people! The Specialty’s Café & Bakery in Pleasanton on the first floor in my office building is easy to get to, and central to a number of […]

Banking on Service

I recently went to a local Chase branch to close an account. There were four key events that turned this fairly routine transaction at the bank into a great example of how customer service can go wrong! The line (as usual) was at least 8-10 deep for the teller windows (there were only four windows […]

MyServiceFirst Re-Launch

Welcome to MyServiceFirst We would like to extend a warm welcome to all of you as we re-launch our website for your reading pleasure! If you’re looking for ways to improve upon your customer service or implement service tips, you’ve come to the right place. Each week we post service articles, tips, current trends, and […]