Customer Service Statistics for 2012

The benefits for providing great customer service are perceived by everyone who cares about the customer.  Quantification of those benefits is not as easy.  The following statistics are extracted from a report presented by ClickSoftware. 86% of consumers have quit doing business with a company because of a bad customer experience. 91% of unhappy customers […]

For Great Service Get This One Thing Right

Among all the great advice that is available to help your service tip the scale from good to great, or better yet, from mediocre to great, there is one critical action you need to take – hire right. Your business probably has a variety of roles that are performed in order for it to operate […]

Restaurant Service Tips

From start to finish, there are a few key customer service tips that MyServiceFirst believes will set the tone for a great customer experience.  Here are five helpful tips we believe will help your establishment stand out among the crowd! Get the nozzle in the tank! – My very first job was pumping gas at […]

Hotel Service – It’s the little things

If you’ve got the big things covered, you can still completely fail in the eyes of your customer.  Clean and organized lobby, clean elevators, stairways, halls, rooms, are fundamental and essential.  Properly working electronics, good TV reception, working and adequate wifi and/or wired internet connections, are a must.  Clean and comfortable chairs, tables, night stands, […]