Among all the great advice that is available to help your service tip the scale from good to great, or better yet, from mediocre to great, there is one critical action you need to take – hire right. Your business probably has a variety of roles that are performed in order for it to operate […]
From start to finish, there are a few key customer service tips that MyServiceFirst believes will set the tone for a great customer experience. Here are five helpful tips we believe will help your establishment stand out among the crowd! Get the nozzle in the tank! – My very first job was pumping gas at […]
If you’ve got the big things covered, you can still completely fail in the eyes of your customer. Clean and organized lobby, clean elevators, stairways, halls, rooms, are fundamental and essential. Properly working electronics, good TV reception, working and adequate wifi and/or wired internet connections, are a must. Clean and comfortable chairs, tables, night stands, […]
I recently went to a local Chase branch to close an account. There were four key events that turned this fairly routine transaction at the bank into a great example of how customer service can go wrong! The line (as usual) was at least 8-10 deep for the teller windows (there were only four windows […]
