Customer Service Online

Last week we talked about making it easy for your customers to use your business.  This week we expand on that idea through the use of Online and Mobile applications. At Specialty’s Café (see Service Super Stars), customers can get in line and order in the traditional method – order off the menu directly with […]

Customer Service Statistics for 2012

The benefits for providing great customer service are perceived by everyone who cares about the customer.  Quantification of those benefits is not as easy.  The following statistics are extracted from a report presented by ClickSoftware. 86% of consumers have quit doing business with a company because of a bad customer experience. 91% of unhappy customers […]

For Great Service Get This One Thing Right

Among all the great advice that is available to help your service tip the scale from good to great, or better yet, from mediocre to great, there is one critical action you need to take – hire right. Your business probably has a variety of roles that are performed in order for it to operate […]

Restaurant Service Tips

From start to finish, there are a few key customer service tips that MyServiceFirst believes will set the tone for a great customer experience.  Here are five helpful tips we believe will help your establishment stand out among the crowd! Get the nozzle in the tank! – My very first job was pumping gas at […]