Customer Service Made Easy at the Vitamin Shoppe

It’s really not hard to provide exceptional service, even though it may seem like it on occasion.  Let me tell you about a simple experience that exemplifies nearly every principle of My Service First. Before I do though, let me set this up.  It’s the kind of experience to keep in mind – you don’t […]

Customer Service Stats from 2013

Customer service continues to evolve, what with the ever increasing power of social media.  But some things remain somewhat constant, as reflected in the 2013 infographic prepared by Parature based on several surveys conducted by leading research firms. One consistent theme remains – make it easy for customers to use your business, as reflected in […]

Is Service an Innate Character of the Individual?

Providing great service is not simply something you can turn on.  It’s an attitude.  Our opinion is that finding the employees that have the right attitude should be your first priority when hiring. On a recent trip to Hawaii, I was struck by the concept that a service attitude can be a community attitude.  More […]

How to Tell What Customer’s Think of Your Business

We talk about providing great service, and our ten principles are our recommended guidelines to help you achieve that service. But how do you know if you are successful? This week we suggest an easy way to gauge your success – go online! For starters, Yelp is the single easiest way to get quick feedback, […]

Customer Service Online

Last week we talked about making it easy for your customers to use your business.  This week we expand on that idea through the use of Online and Mobile applications. At Specialty’s Café (see Service Super Stars), customers can get in line and order in the traditional method – order off the menu directly with […]

Customer Service Statistics for 2012

The benefits for providing great customer service are perceived by everyone who cares about the customer.  Quantification of those benefits is not as easy.  The following statistics are extracted from a report presented by ClickSoftware. 86% of consumers have quit doing business with a company because of a bad customer experience. 91% of unhappy customers […]