Going the Extra Mile with Customer Service isn’t Hard to Do!

Part 2 of 2 In this second article of a two part series about how going the extra mile for your customer isn’t hard to do, we take a look at call center customer service example (part one is an in-store example). I was having problems logging into my IRA late one night, so I […]

Going the Extra Mile for your Customer is Not Hard

Part 1 of 2 Going the extra mile for your customer is not really difficult, but if you and your employees take the attitude that it is My Service First that matters most . . . you make it an attitude that will help you stand out among your peers. Here is part one of […]

Principle 7 – Go the extra mile for your customer

You’ve heard the expression; “It’s the little things that matter”?  Going the extra mile is often simply doing the little things, and occasionally pulling out the stops to service your customer.  Here are some examples of little things that are easy to do: Rather than give your customer another number to call – do a […]