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Top 10 Principles for Great Service
- Principle 1 – Service for the customer must come first
There are a few examples where an industry or product is so...
- Principle 2 – Acknowledge your Customer
Have you ever gone to a restaurant, hotel, retail store, and stood...
- Principle 3 – Acknowledge your Repeat Customer
I’ve done a fair amount of traveling over the years for both...
- Principle 4 – Listen to what your Customer has to say
Whatever you do, don’t blow off your customer. I know it’s hard...
- Principle 5 – Treat your Customer with the utmost respect
Common courtesy goes a long way with people, and I often find...
- Principle 6 – Never lose your patience with a customer
If you’ve followed principles 4 and 5, you will hopefully never have...
- Principle 7 – Go the extra mile for your customer
You’ve heard the expression; “It’s the little things that matter”? Going the...
- Principle 8 – Ensure your customers satisfaction
Listen to your customer, treat them with the utmost respect, don’t lose...
- Principle 9 – Ensure your customer’s experience is easy for them
Most fast food restaurants have this down pretty well. You can go...
- Principle 10 – Always thank your customer for their business
If you do nothing else, at least do this ONE thing. Everyone...