How to Tell What Customer’s Think of Your Business

We talk about providing great service, and our ten principles are our recommended guidelines to help you achieve that service. But how do you know if you are successful? This week we suggest an easy way to gauge your success – go online! For starters, Yelp is the single easiest way to get quick feedback, […]

Customer Service Statistics for 2012

The benefits for providing great customer service are perceived by everyone who cares about the customer.  Quantification of those benefits is not as easy.  The following statistics are extracted from a report presented by ClickSoftware. 86% of consumers have quit doing business with a company because of a bad customer experience. 91% of unhappy customers […]